Help CentreWe follow the guidelines set out by the Australian Consumer Law to ensure your rights as a buyer are protected. Whether you’re entitled to a refund depends on the nature of your request.
In some instances, we may also offer benefits above what you are entitled to under the law. For more information, review the articles below that may align with your particular situation, or reach out to us, and we’ll be happy to clarify:
- What is your warranty policy?
- Order changes or cancellations before an order ships
- Cancellations or returns after an order ships
For full details of our Terms of Trade, please click here.