Help CentreWe strive to provide great service while maintaining some of the most competitive pricing in the Australian market. One of the ways we do this is to have streamlined systems and processes, from order placement to delivery. By having fast and automated systems, we can reduce our costs, and these savings are reflected in our pricing.
When an order needs to be changed after it has been placed, this causes a break in the process and requires additional time and attention to make the adjustments. The admin fee covers the costs to make these adjustments.
Some of the things we may be doing behind the scenes to assist with order changes:
- Checking to see if the order has already been dispatched
- Contacting the warehouse or supplier to place an immediate hold on the order
- Cancelling the puchase order placed on the supplier
- Cancelling the scheduled courier collection
- Confirming stock and options for replacement items
- Adjusting the customer order to remove and add new products
- Placing a new order with the supplier
- Arranging a new courier booking
- Processing additional charges or issuing refunds
For full details of our Terms of Trade, please click here.