Why do you charge a restocking fee?

We aim to make returns as smooth and straightforward as possible. Restocking fees are a standard practice in the industry and are applied to cover the costs associated with processing returned items.

If a return has been accepted, the supplier charges us a restocking fee which covers their time and costs to:

• Inspect the goods to ensure they meet resale standards.
• Manage the paperwork to process the return of stock and funds.
• Return the goods to the correct location wtihin large warehouses.

We then pass on this restocking fee to the customer who requested it, which allows us to: 

• Cover our extra admin time & costs without increasing prices for all customers.
• Only apply the costs of returns to those requesting them.
• Help reduce unnecessary returns and the environmental impact of extra shipping.

For full details of our Terms of Trade, please click here.