Help CentreAt Office Furniture Company, we are committed to ensuring the quality and reliability of every product we sell. All items are covered by manufacturer warranties, which are detailed in the product descriptions on our website.
We manage the warranty claim process on your behalf to make it as simple as possible. If a product develops a fault or defect, we will assist in arranging a repair, replacement, or other resolution based on the issue. This process is conducted in close collaboration with our suppliers and always aligns with Australian Consumer Law.
Warranties typically cover:
- Defects in materials or workmanship.
- Faults that occur under normal use within the product’s intended purpose.
Certain situations fall outside warranty coverage, including:
- Normal wear and tear from regular use.
- Damage caused by misuse or accidental damage.
- Failure to follow the manufacturer’s instructions.
- Alterations or unauthorised repairs.
- Use of the product in ways it was not designed for.
- Loss or damage to other property used alongside the product.
Below are links to related articles that may be of help:
How do I raise a warranty claim?
What should I do if my order arrives damaged?