Help CentreWe understand that sometimes plans change or preferences shift, and we’re here to help. If you change your mind about an order, here’s what you need to know:
Before Your Order Ships
If you’ve decided to change or cancel your order before it ships, contact us as soon as possible at 1300 99 77 47 or operations@officefurniturecompany.com.au. We’ll do our best to make adjustments or cancel the order. Please note that some changes may incur an admin fee to cover costs associated with processing the changes.
After Your Order Ships
If your order has already been shipped or delivered, returns may be possible depending on the product and its condition. There will be a restocking fee for returns after an item is shipped and there is a time limit as to when we can accept a return. To be eligible:
- The item must be unused, in its original packaging, and in resalable condition.
- Some products, such as custom or made-to-order items, may not be eligible for return.
Contact us to confirm eligibility and start the return process. If a return is approved, we’ll provide instructions for returning the item.