Order changes or cancellations before an order ships

We aim to make your shopping experience as smooth as possible. If your order has not been dispatched, the following process applies:

1. Changes
   • If you wish to substitute items in your order before dispatch, a $49 admin/handling fee will apply to cover the time and costs of adjusting your order, updating our systems, and liaising with suppliers.
   • Any price difference resulting from substitutions must be paid before the order is finalised. If a refund is due because of a price difference in your favour, it will be processed to the same card or account used for the original purchase.
   • Custom/Made-to-Order products are not eligible for substitution.
2. Cancellations
   • If you wish to cancel your order before it has been dispatched, a refund will be issued, less a $49 admin/handling fee and less any merchant fees incurred by Office Furniture Company at checkout.
   • Refunds will be returned to the same card or account used for the original purchase.
   • Custom/Made-to-Order products are not eligible for cancellation.

Simply email us at:  operations@officefurniturecompany.com.au  or call us on 1300 997747 and we can advise and help.

For full details on our terms of trade, please click here.