How do I raise a warranty claim?

If you need to request a warranty claim for a product purchased from Office Furniture Company, follow these simple steps.

Please Note: Do not attempt to return items without contacting us first, as this may delay the process or result in additional costs.

1. Check Warranty Coverage

   • Review the product's warranty details on its description page 
   • Ensure the issue is eligible for a warranty claim (see here)

2. Gather Required Information

   • Locate your proof of purchase (eg: receipt, order confirmation, or invoice).
   • Take clear photos or videos of the issue, including the affected area and product as a whole.

3. Contact Us

   • Email us at operations@officefurniturecompany.com.au.
   • Provide your order details, a description of the problem, and the supporting photos or videos.

4. Assessment and Next Steps

   • Our team will review your claim and liaise with the product manufacturer.
   • We’ll inform you of the next steps, which may include:
     • Repairing the product.
     • Providing a replacement.
     • Offering another resolution under warranty terms.

5. Follow Instructions

   • If the item needs to be returned for inspection or repair, we’ll provide detailed return instructions.

6. Resolution

   • Once the claim is processed, we’ll confirm the outcome and any applicable timelines for repairs, replacements, or other resolutions.