Cancellations or returns after an order ships

If your order has already been dispatched, cancellations are treated as returns. Please note, your return request must be submitted within 30 days of order receipt, and the following conditions apply:

1. Clearance items and Custom/Made-to-Order products are ineligible for return.
2. Products must be unopened, uninstalled, unused, and in their original packaging to be eligible for return.
3. A restocking fee of 20% of the order value will apply.
4. Customers are responsible for all freight costs, including the original delivery fee and the cost of returning the product, even if the original order qualified for free shipping.
5. Refunds will be processed once the items have been returned and deemed to be in an acceptable condition, excluding any applicable restocking and freight fees.

Simply email us at:  operations@officefurniturecompany.com.au  or call us on 1300 997747 and we can advise and help. 

For full details of our Terms of Trade, please click here.