Help CentreYes, custom orders come with specific terms and conditions to ensure the process runs smoothly and your furniture is made to your exact requirements. Here’s what you need to know:
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Accurate Measurements and Specifications: Custom orders are created based on the measurements and specifications you provide. It’s essential to double-check these details before confirming your order, as changes may not be possible once production begins.
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Non-Returnable: Custom-made items are generally non-returnable unless they are defective or do not meet the agreed specifications.
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Lead Times: Custom orders may have longer production and delivery times compared to standard products. We’ll provide an estimated timeline during the quoting process.
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Order Changes or Cancellations: Once production begins, changes or cancellations may not be possible. If changes are requested early in the process, additional fees may apply.
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Warranty: Custom products are covered by the same strong warranties as standard items. If your product includes special materials or finishes, please confirm details to ensure they meet your needs.
If you have any questions about custom orders or need help confirming details, contact us at 1300 99 77 47 or sales@officefurniturecompany.com.au. Our team is here to guide you through the process and ensure your custom furniture meets your expectations.